Bailey's Plumbing & Heating in Перт Амбой

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  johnathan chisom

  :: 04 January 2013 13:40:55

  TERRIBLE! DO NOT HIRE! I called these clowns yesterday explaining my needs for their services. They didn't sound very customer service friendly on initial phone call. They scheduled an appointment with me for the following day and told me they would be at my home between 9am - 11am. My employer allowed me to come into work late to get my dilemma squared away. I waited and waited and they never showed. They finally returned my call at 11:45 (45 mins past the scheduled appointment time frame) and they explain to me that the technician is 10 - 20 mins away from my house and is running behind schedule. 20 mins later, NO SHOW again. another hour expired and I call them. The woman says the technician can be there within 20 mins again. I told her to forget it and explained to them that I am leaving to go into work as my employer is now annoyed and feeling like I am taking advantage. After leaving my home I get a phone call from these idiots. The woman tells me that the plumber is two blocks from my home and asked me for my house number again as they seem to have lost the information I gave them in regards to my address. TOO LATE.... I DO NOT LIKE BEING STRUNG ALONG AND CERTAINLY WOULD NOT LIKE TO DO BUSINESS WITH SOMEONE WHO CAN NOT MAKE A SIMPLE COURTESY CALL AND INFORM ME THAT THEY ARE RUNNING BEHIND SCHEDULE INSTEAD OF AVOIDING MY CALLS AND THEN FINALLY CALLING ME 45 MINS AFTER THE APPOINTED TIME. I CERTAINLY WOULD NOT LIKE TO DO BUSINESS WITH A PLACE THAT LOSES MY ADDRESS BUT IN THE SAME BREATH ASSURES ME THAT THE TECHNICIAN IS ONLY TWO BLOCKS AWAY FROM MY HOME AND WILL BE THERE IN A COUPLE OF MINUTES .... AND ESPECIALLY AFTER ASSURING ME HE WILL ARRIVE WITHIN 10 MINS AND THEN AN HOUR LATER TELL ME IT WILL BE ANOTHER TEN MINUTES. THANK YOU FOR WASTING MY TIME AND I CERTAINLY WILL NOT RECOMMEND THAT ANYONE HIRE THESE DIP STICKS. I called ROTO ROOTER ... what a world of difference. Friendly, enthused to earn my business, needed my address only once. ROTO ROOTER promised to be at my home within an hour and my father came to wait for them. ROTO ROOTER arrived within 20 minutes and I am sorry I didn't call them first. ROTO ROOTER under promises and OVER delivers while Baileys lacks customer service, customer satisfaction and seems to be staffed with a bunch of incompetent rejects. I can't believe they are even in business. ROTO ROOTER MET MY NEEDS WHILE BAILEYS SEEMED TO HAVE WASTED MY TIME AND PLAYED GAMES WITH MY TIME.