Audley Travel w Boston

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komentarze 5

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  Kathy Klar

  :: 17 May 2018 06:18:23

  My husband and I were recently afforded the opportunity to have a vacation of a lifetime! Audley Travel turned it into a nightmare. I will probably never use another travel agency again. After taking 9 months to decide on a trip to Ireland and months of planning what they promised was not delivered. Their “specialists in Ireland” were worthless and when needed were not available to help or answer questions until we repeatedly called and finally e-mailed them requesting a call. Accommodations that were verified prior to our trip did not happen. We had King size rooms verified for the trip but ended up with a twin and queen in our last two hotels. The queen over there definitely sleeps more like a full in the states. We were told all of our tours arrangements were preplanned and that all we had to do was show them a Service Itinerary and “everyone knew we were coming.” They do NOT provide separate vouchers for all your tours/excursions. There are NO CONTACT NAMES OF THE PEOPLE YOU ARE TO MEET! We were provided 2 Vouchers for our 2 weeks stay. Which is a HUGE problem when you don’t have any contact names and no individual vouchers. EVERY SINGLE PERSON ASKED US FOR A VOUCHER (this is very embarrassing as it makes you look like you’re trying to get away with free services) DESPITE BEING TOLD REPEATEDLY THAT WE JUST HAD TO SHOW THEM THIS ITINERARY PAPER THAT HAD SERVICE VOUCHER ON THE TOP. NONE OF OUR TOURS/PLANS WENT OFF WITHOUT PROBLEMS!!!!! We did not get our Private Tours—we were paired up with other people which ended up in us not getting to do the most exciting things on certain tours. Their grey Itinerary book does not provide physical addresses for the places you go or stay so look it up prior to departure. THE ONLY REASON I GAVE ONE STAR IS BECAUSE YOU CANNOT PICK AN X. I absolutely do not recommend this agency.

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  Jessica Bethoney

  :: 04 April 2018 06:34:19

  We went to New Zealand using Audley Travel and while they have all the right "bells and whistles" ( spiffy hard copy and online travel companions etc) and very enthusiastic agents, the devil was in the detail. While the overall trip was well-planned, there were many glitches due to misinformation or inattention to detail which added unnecessary anxiety to a trip that would have otherwise been very relaxing. If Audley is going to provide the premium experience it promises (and for which one pays) it will need to spend more of its resources on the training and supervision of its agents.

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  ChantStp Laughn

  :: 25 January 2018 23:53:27

  I've traveled quite a bit but traveling with Audley was a completely different experience and I often found myself thinking "this must be how a celebrity feels". With my private driver, private tours and the overall care that went into every detail made me an Audley customer for life! I highly recommend it! My trip was northern India and Nepal and those were places that I wouldn't have ever went to as a solo traveler without knowing I was going to be well taken care of. They may cost a little more but the value and knowledge they provide as well as having piece of mind is worth every penny!!

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  Jen Leone

  :: 20 January 2018 04:38:30

  My husband and I travel extensively and was reluctant to use a tour company! We used Audley for our trip to Morocco. Our initial contact, Sarah Collins, was amazing. She really listened to our requests and put together a package that suited us well. Our guide/driver, Hicham, was a friendly local who accommodated us when we wanted vere from scheduled plans. I was sick and missed a day in our itinerary - all involved at Audley worked together to ensure our stay was comfortable and we were able get us back on track with hotels and planned experiences. I’m so impressed with the service of this company and plan to employ their services again when needing a bit of guidance.

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  Allan C

  :: 27 December 2017 14:35:18

  We had issues with our trip to Asia from Audley travel, Brad Kublin contacted us and heard our concerns. He went to bat for us with his local supplier and rectified the problem. Everybody walk away happy, Audley travel provided us with excellent customer service when things did not go as plan. I would recommend Audley to my friends and family.