Audio Solutions in West Sacramento

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comments 5

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  Michael Barnes

  :: 09 April 2018 14:33:43

  My Tacoma was broken into and I decided to get an alarm. I'm no stranger to projects like this, but after realizing I was going to need to tap into ignition wiring, I decided to let the pros install it. I was very pleased with their customer service and proficiency. I needed to go back a few months later to have the alarm sensitivity turned down and that was only a 10 minute visit. I would definitely go here again.

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  Marcel Newell

  :: 15 March 2018 08:02:41

  Really great experience. I have been getting work done here since 2005. They do the work the right way.

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  Rick Faiola

  :: 14 March 2018 03:58:10

  The new management is terrible. I used to go here and they had good prices and good service. But now they try and scam you. I was quoted a price for a job and then went back to have it done and the original guy had quit. So the other guy said he couldn't honor that estimate and wanted to charge me 4 times more! I went somewhere else and I'm glad I did. I will never recommend them again. They Iost all my business. Sad.

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  Austin Hitt

  :: 05 March 2018 16:17:16

  I’ve had a few systems since I started driving only 5 years ago, and this one could arguably be the best I’ve had and maybe even heard yet! I went into audio solutions looking to have a subwoofer installed while also leaving open the possibility of new speakers. Not only did Vince know how to satisfy my service requests but he left me many to choose from, all in a great price range. I am overly satisfied with how the system and work looks, as far as quality, neatness, and completion! Now, what REALLY matters, how does it sound? Only if words could describe... how AMAZING it sounds! The jl fix-86 which Vincent suggested was a perfect choice, and how well they tuned it, I don’t think it could be any better! I couldn’t be happier with the quality of work OR how it sounds! I highly recommend Audio Solutions to anyone looking for improving the sound quality in their car!

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  David Hernandez

  :: 01 March 2018 22:17:02

  BAD CUSTOMER SERVICE! I when to Audio Solutions and meet Vincent to have alarms and stereo install in two of my work vehicles (cargo vans) this cargo vans had electric brake controller systems installed way before the alarms or stereo installation, everything when well with the installation and new accessories working the way they should be. A few days later one of my employees came to me and told me that the brake controller system on one of those (cargo Vans) was not working and I when and checked myself and he was right, well we were really busy at that time and I did not took the time to call Vincent at Audio Solution shop to tell him about the issue and a couple of months when by, so I recently when back and I explained Vincent and one other guy at the shop what was happening with the van and if they would take a look what was wrong with the Brake controller system or if by mistake they touch cables that could caused the problem without intentions off course, because I knew that nobody else had perform any electrical work on my vehicles beside Audio Solution Shop. Vincent first reaccion was defensive after I explained the problem and he's start telling me the way they do things at the shop and if there was a problem that they have to charge a fee to check or diagnost what was the problem on the vehicle and then charge to repair it, I was like really! That is not the way to treat a customer who spend about $1,200 hundred dollars on new equipment + accessories and I'm not gonna lie I got upset because he didn't even acknowledge that first: I'm a customer, second: I was not asking for a free job, all I wanted was they to check on the work that they had performed and make sure there were no errors with the wires for the brake controller system and if that was not the case I was more than happy to pay for whatever the fix would be. Littlely he was arguing with me and keep insisting that he was gonna charge to check on the vehicle not taking any responsibility or even stand behind their work. I will not go back or recommend to do business with Vincent and Audio Solutions base on his approach and customer service, he made me feel like I had no point that he was right all along, kind of humiliated at some point and at the end he said shamelessly I'm don't wanna lose you as a customer... I was you already did. Really disappointed and left down by Vincent at Audio Solutions.