AT&T Store in Jericho

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comments 5

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  Angel Ruberto

  :: 21 February 2018 12:59:02

  BUYER BEWARE!!!!!The staff appears to be knowledgeable and helpful. Justin, in particular, took hours and hours to do a simple task over the phone. Justin, without my permission changed my plan for a more expensive one. Every month my bill became higher and higher. I was promised my bill would be 165. 4 minths later my bill has increased to 236! Every bill I received Justin promised it was the main office who made the mistakes and thst I would be credited. To find out all credit requests made by Justin were rejected. Now my bill is 568.00! This location should be closed!

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  Nick G

  :: 26 December 2017 19:50:34

  Went in to get a new SIM card for a phone I bought online. Walked out in less than 15 minutes with my new phone up and running and it didn't cost a thing. The staff was nice and the place was clean. No complaints.

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  Merging Capital Group

  :: 29 November 2017 09:26:55

  Always welcoming and good service. Only 4 stars because of the cost of goods... not their fault, after all they're only the middle man.

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  Shawn Nanan

  :: 27 December 2016 13:07:11

  I have had multiple bad experiences here that echo the sentiments of others with 1 star ratings. To keep it short, do not bother going to this store. There is a blatant lack of customer service and the "Agents" are poor representatives of AT&T. This store is walking distance from my home and I happily drive 15 mins to another site. Trust me when I say, do not waste your time. Any 5 star ratings are likely employees from the store attempting to improve their score.

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  James Annucci

  :: 28 November 2016 13:42:51

  Came in to switch SIM card from worn out phone to a newer one. Sat and waited for 10 minutes while salesperson Randy walked past us twice claiming he 'didn't see us' and helped other people before I had to get his attention away from his own phone to help us. Then he rudely asked how much I paid for the refurbished phone I brought in, smugly claimed I 'overpaid' for it when I could have just fixed the cracked screen on the old one for much less (never mind that the old phone has technical issues that simply getting a new screen wouldn't help; he was too busy being high and mighty), and then had to audacity to accuse me of having a stolen phone. All I wanted to do was switch SIM cards, not be ridiculed, cross-examined, and vilified.