AT&T Store en Mount Kisco

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comentarios 5

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  Bharat Solanki

  :: 18 February 2018 20:12:15

  If I could leave a negative rating, I would! Not helpful at all in resolving issue I had with iPhone - only interested in selling stuff to me - and in fact quite rude and dismissive!

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  sergey pisarevsky

  :: 19 January 2018 14:11:18

  Whitney was very helpful took her time and help me a lot. Thank you

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  Akbar Matin

  :: 08 January 2018 09:10:17

  Worst ever from AT&T. Longtime customer, considering to switch over to another carrier. The representative at this location completely misled us about a data package. They don't even deserve 1 star. Two thumbs down, way down.

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  Peter Gormanly

  :: 18 July 2017 07:53:37

  Upon arrival there were 3 representatives assisting 3 customers. Within 10 minutes one representative finished up, came over to us and explained he was in training; he was unable to help. Approximately 20-25 minutes after arriving, the 2nd representative disappeared. At the 45-50 minute mark it was time to go. It was disgraceful. Zero stars would have been a better choice but that option is not available.

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  Shira Adler

  :: 18 August 2015 14:03:59

  I would have ranked this higher if everything had been as "easy" as it first appeared. I like the staff generally, though the manager (a sweet and bouncy young lady with a cool name I am unfortunately now forgetting . . .) was very excited to sign me up for Direct TV. This was not what I went in for nor needed, but the possibility of a good deal and her assurance if I change my mind I could just call her that day or anytime and she'd cancel it and refund my money for the sign-up (only $30) would be easy. Well that was where this tale goes horribly wrong! I DID call back -that same day, because my partner said no way. He didn't want us to switch and we were getting the same kind of deal so that should have been it . But it wasn't. I never spoke again directly to the manager and the staff seemed stuck on how to easily "Cancel" the installation order. I thought it was resolved on Monday after a FAR too long time on the phone with a very confused sounding sales rep. Three days later I was still getting automated (don't you love those) phone calls about my installation that week. I called the store AGAIN and got the same confused responses and assurances it would be handled. And guess what happened on the am of the installation day? And at 7AM no less!!! Yup, an automated phone call waking me up to tell me the installer was on his way. And the Direct TV office didn't open up until 8 so there was no way to reach a human until then (I tried). Fast forward to today - AFTER I have now called the actual store no less than 4 times, gotten no return phone calls letting me know this has been handled, I spent a solid almost 2 hours on the phone with Direct TV and thought it was cancelled out. Then the email and texts started prompting me to complete my installation process?! SERIOUSLY?! I just talked to a nice kid named Aaron, who again said the other manager isn't in until Thrs. and he would make sure SHE got the message and that this was resolved. Yeah, I've heard that before. Maybe this time it will be true. Stay tuned . . .