AT&T Store in Burleson

🕗 opening times

comments 5

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  Bobbi Sifford

  :: 20 March 2018 21:11:23

  After the last data upgrade, my messaging service wasn't working right. Group messages come in separately and I have to download each one. I went to the store to get this fixed. The guy googled it. I told him I had already done that to no avail. He said to set up a new group. I said setting up another group with the same people would default back to the original group. He said he didn't know that. So my phone is still not working right and I am even more convinced I paying way too much and can't wait til Oct when my contract is up.

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  James McGee

  :: 24 December 2017 20:14:00

  They stayed helping customers in there over an hour after closing on Christmas Eve.

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  Tony W

  :: 01 October 2017 13:44:51

  I was hesitant to go here because of the other negative reviews, but they overcame all my objections. I walked in pretty aggressive and walked out very informed and reassured. Steve and the manager on duty Sunday October 1 did a wonderful job of looking at my very specific data needs and digesting my concerns, allowing me to bounce ideas off them. Ultimately, there was no perfect plan that fulfilled all my needs at the price point I was looking for, but I was given all the options in a supportive and high-accuracy manner. They looked at all the devices I brought with me to determine all the viable solutions. I ended up slightly upgrading my monthly pre-paid plan and I did not feel like they were pressuring me to do so. Thanks guys. If you continue to overcome all the stubborn Know-it-all customers like me, then I see positive results in this store's future. I recommend using this AT&T store and I WILL shop there in the future. Sincerely, one humbled user.

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  phil williams

  :: 06 May 2017 19:51:14

  Ok when you choose to shop for phone service at this location be aware. Went in on 4/22 to check out there prices. They offered a good deal. Ok got my bill and yes it was wrong so went in to talk to them. They said the guy that signed us up gave us to price on the wrong plan which I checked that price to and it was wrong. The manager came over and looked at the account and said yeah there's nothing we can do. I'm not talking about 20 buck I'm talking about almost 100 bucks. 0 costumer service. So now we are paying 80.00 more for our service than we were at Verizon. Stuck for 2 years of wrongs bills I'm sure. Oh we also got direct tv and yeah it was 30.00 for per month than the quoted so now paying 25.00 more per month for that so that a total of over 100.00 more per month. Shop carefully.

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  a google user

  :: 25 December 2016 22:22:52

  Was in your store December 11th to purchase new I phone 7. Trent and Brandon were both very helpful and informative. Happy with experience and will continue to do business at this location in the future. Frank G.