Artelye Marble & Granite in Beltsville

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comments 5

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  Christina C

  :: 20 March 2018 13:44:00

  Happy with the price and job. We were nervous to continue our contract with Homedepot for countertops after reading the terrible reviews their subcontractor, Artelye, received when subbing for them. We decided to give them a shot since the countertop sale was so good and all the company's individual reviews seemed good. The installers were very nice and professional. There were a few minor issues such as one unfinished edge for our shelving above our sink. The staff handled it on site. The countertops look great. My only complaint would be that our additional shelf, which was made up of three pieces of granite, was seamed differently then our Homedepot drawing. We had confirmed the seams placement with the employee that came to measure as well and the expectation was that they would replicate the diagonal seams similar to the wood we had before. We were not unhappy with the work, so we did not call the staff to inquire about this mix up.

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  David Holland

  :: 14 February 2018 09:23:12

  HD customer here. Total disaster. We walked into the store in October and we're now (very loosely) scheduled for a March installation. Every imaginable customer disservice technique in full view, from blaming us to each other to the third-party provider. We can't even get an update without calling and writing and chasing them around and my plywood temporary countertops are starting to look really sad. We noticed the bad reviews here and on Yelp too late. They were very efficient in getting paid, but since then it's been a real Three Stooges routine. I'd caution anyone else from making this mistake. You think you can keep them on task but they are immune.

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  Matthew Kennedy

  :: 28 December 2017 13:02:30

  We recently decided to add an outdoor kitchen. When researching granite installers we came across the Artelye website. I decided to contact three different companies. When we reached out to Artelye we were put in touch with Penny. She was very responsive and professional, Penny walked us through the process. They provided an initial estimate with options based on our measurements. When we visited the showroom and couldn't find the granite color we were looking for they referred us to several suppliers that greatly expanded our selection options. Once we found the granite the process was easy. We got an updated estimate and once we knew we were in the right ballpark we had someone come out and take the actual measurements. Edward came out to measure and was very helpful. He walked through our options for our specific application and we came to a final plan. We got to meet with Penny to inspect the granite when it arrived and were promptly scheduled for install. The final price was so close to the estimate because it is based on the actual sf installed. The process took about ten days from the time we selected the granite to a very professional installation. I would definitely recommend Artelye and would use them again.

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  JoesWife Smith

  :: 27 December 2017 21:42:08

  Love Artelye!! We were very pleased from the moment we walked in the door. The service was far-and-above what we got at any other counter store. Nam did a great job asking questions to get a good idea of what we needed. Then he took us for a tour and showed us the actual slabs. We fell in love with White Ice and they put together a great package for us. They were patient as we studied several different slabs before choosing the two we wanted. Installation was great, and they returned promptly to finish-up a few odds and ends. Price was great. Don't hesitate - they are the best!!

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  Dylan Corbett

  :: 21 December 2017 18:19:37

  My experience was excellent! Eileen was wonderful, helpful, and patient. She had great ideas and helped me with my bathroom granite, my original option from the builder, well, I hated it. My kitchen and bathrooms look fantastic. This was our 6th home and she and Artelye were the best that we have dealt with. 5 Stars to her and the install team. Thank you so much.