Aqua Lab Aquaria in San Jose

🕗 opening times

comments 5

• en

  Adam Katus

  :: 13 May 2018 17:12:50

  Received the shipment of tissue culture and the package was very well packed. Great looking plants! Definitely will be a returning customer!

• en

  Julia Eckhoff

  :: 08 April 2018 20:46:02

  Great service. Fair pricing. Would definitely recommend them. They went out of their way to make sure I had a good experience.

• en

  Rachel Mena

  :: 26 March 2018 17:45:37

  I stopped by here to buy a replacement tank for my son. Kent was super great and reminded me about the warranty. We returned the leaking tank the next day, and the new one is working great! No leaks. Thank you, Kent!

• en

  KC

  :: 02 March 2018 14:13:59

  Love this place. Initially, I was hesitant to buy plants from Aqua Lab Aquaria since I was so used to the usual places around the Bay Area that I frequent. On first glance the prices were OK, some well-priced, but some items didn't seem the cheapest out there. However, I can say it's well worth it after experiencing their outstanding customer support. For my order, I tried their ground shipping as it's a bit of a drive for me to reach them. My order came in fast - within 48 hours of ordering. Big plus and that tells me they're on top of their order processing. Unfortunately, my heart sank when I opened the package. The plant culture that I was really excited about came in all messed up. It was all slimy, sloshed around and indistinguishable. It was definitely well-packaged and even had multiple stickers saying "This side up". Whether it was because of that brand's quality in particular, sloppy USPS delivery, or whatever - it was completely different than the pictures on their website. I sent over an e-mail with pictures to show my dissatisfaction with little hopes of reaching a good resolution, as I've experienced with other stores in the Bay Area. This may even have to go through the Paypal resolutions team, I thought. The next morning, I received two e-mails from ALA and what I read shocked me. In the first e-mail, ALA actually sided with me and apologized for having sent the poor plant culture. They assured me that this was unacceptable to them and that they would send out another culture right away. The second e-mail was the shipping confirmation and tracking info of the culture already ready for USPS pickup. The new plant culture was subsequently received next day at 9AM in the morning and is in perfect condition. From total frustration to complete satisfaction, I am really surprised by the outstanding customer service from ALA as it's difficult to find these days. I'm also really glad that such a place exists locally. I've been too used to below par service from some local fish stores, who have outright ignored my e-mails when issues arise, that I didn't expect this kind of customer care. Hope management continues this trend and I look forward to being a long-time customer of ALA.

• en

  Donna Hacker

  :: 30 January 2018 20:28:58

  After doing some extensive searching for a specific food, I found Aqua Lab Aquaria to be the only place carrying it. Even over the more recognized places. Not only am I thrilled to have found the food I needed, I am even more impressed with the customer care at Aqua Lab! They responded promptly to my instant messages and during a bit of difficulty on my end adding another product, they reached out to me directly. I spoke with Kent about my purchase, plus he answered some questions about my reef livestock. This place really strives for customer care and extreme satisfaction! You can't go wrong ordering from them!