Anytime Fitness in Detroit

🕗 opening times

comments 5

• 

  Ryan Kellogg

  :: 27 March 2018 15:51:35

  Never sign a contract with this establishment. I was charged $780 in unauthorized charges after cancellation of my membership. Although the cancellation process itself was already senselessly difficult, I jumped through the hoops necessary to cancel my membership 9/2016. This process entailed sending a cancellation email to the club confirming the cancellation I had already done in person. From this point forward I was charged monthly to date, totalling $780. In an attempt to dispute these charges, I peeled back the onion of intentional dissassociation that defines this organizaiton and it's goal to trap people into contracts, and not have responsibility to resolve customer service issues. Anytime Detroit's billing is handled by a company called ABC. This third party company strictly handles charges and payments. For this reason, they are able to completley eschew any responsibility they have in customer/club financial disputes. Conversely, the club itself is able to leverage this relationship to also deny culpability in such matters. Digging a bit further, I contacted the "corporate" structure of Anytime Fitness (SE Brands) to request aid. As they explained, every club location is an independent franchise in which they have no authority or governance and thus they too cannot help me resolve this problem. After repeated attempts to contact the Detroit location, I was finally able to speak to an associate who informed me that the person who processed my cancellation "no longer was with the company", "was fired on bad terms", and "probably deleted the cancellation email". Luckily, I had saved this email which proved to be the saving piece of evidence I had to support my case. She told me that the owner would contact me in five days to discuss the matter. Five days... I was finally contacted by Dimitrius (manager) who was apologetic, admitted fault, and promised a refund within one week. I asked at the conclusion of the phone conversation that he send an email to confirm the details discussed. It has been over a week and I am yet to hear back from him. I have contacted the club a number of times where I am told he is unavailible and I am met with rudeness, unprofessional behavior, and shortness. My advice: NEVER sign a contract with this club. The management is clearly uninvolved or does not care about members and the staff is either incompetant to resolve issues or incapacitated by the ownerships lack of resolve. Quicken Loans team members: save yourself a headache and go to the One Woodward Gym. If for whatever reason you are compelled to join after reading this, keep all documentation, block the billing agency via your credit card provider after cancellation, and check your statements for charges that occur after cancellation.

• en

  Fred Hardy II

  :: 17 March 2018 15:24:12

  Equipment is in good order friendly staff great members

• 

  Super Plan Man

  :: 12 March 2018 22:29:06

  Don't like expensive Gyms where the owners act like they're going to be lifting the weights for you! Gyms are places where the people do hard labor and don't get paid! Instead gyms like these are where people pay the boss to use their equipement to do hard labor for no wages! Working a regular job is hard labor too! But at least you get paid for it! Many people don't realize that a regular job will work your body out like any endurance class would!

• en

  cleria Epperson

  :: 12 January 2018 15:00:02

  Good location not willing to make a year contract 6month yes but not a year

• en

  Kevin KK

  :: 22 July 2017 01:35:27

  The manager here ( i forget her name) always makes the visit so pleasant. Very tentative to all gym needs when she's there. Shes Always looking for feedback on the facility. Very clean. Easy access. Awesome place.