American Family Dentistry Raleigh in Memphis

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comments 5

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  Renee Graham

  :: 10 November 2022 14:16:47

  Let me start by saying I have visited American Family Dentistry on Stage Rd Dr. Edward Hochhauser's office for more than ten years. On November 19, 2021, I experienced an oral surgery mishap where Dr. Wanda Moreta wrongfully extracted one of my teeth due to poor communication among clinicians. During this time, I had multiple teeth that needed to be pulled, and because of this, caused a mixed up. I wasn’t aware of the problem initially because I was in so much pain. Later that evening, I discovered that the wrong tooth had been extracted. Immediately, I contacted the Stage office about my concerns and was told to contact Morata’s office. Long story short, I went to the Stage Rd location the following week for an exam. Dr. Edward Hochhauser was extremely rude and very arrogant about the situation. He talked to me like they did me a favor by extracting the wrong tooth. His dental assistant Tracey calmed things down and explained to me the entire process because I was very confused and disturbed by his actions and his lack of professionalism. Long story short, they agreed to take care of the issue and I chose to see another dentist to get estimates. I sent the estimates via email to Judith per her request several times and of course, she ignored me most of the time. Richard Knote is a new manager at the Stage Rd office. On 09/27/2022, I spoke to him personally at the front desk about the matter and he said that he would look into the subject at hand. Richard took pictures using his cellphone of the text messages from the past conversation between Judith and me. He also forwarded the emails from my Outlook account to his Heartland account which verifies earlier discussions. That was a lie. He never reached out. Their communication and customer service are non-existent. Richard Knote and Judith Smithey very seldom answer the phone or email messages. Moreover, other staff at Stage Rd were very humbling and a manager at the Germantown 38138 location was very helpful in providing me with information to move things ahead. I have been a client for many years and also recommended some of my coworkers to their business and this is how they are treating me. They do not care about anything other than collecting your payment at the American Family Dentistry. I will be looking to pursue the matter further because I am not satisfied with the way the dentist's office handled my situation. I will contact the dental licensing board in the State of Tennessee, BBB and the local news outlets concerning this issue. Dentists should be held accountable for their actions. I would not recommend this place to my worst enemy. As of today, I’m still waiting to be compensated for the wrong tooth extraction and suffering. -SRG-11/10/2022

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  Messiah Woody

  :: 28 June 2022 16:31:38

  Came in for an appointment I scheduled a week ago for the rep to tell me that I would have to reschedule. Rep made me feel as if they didn’t want to service me. She immediately told me they didn’t accept one of my insurance cards but once I provided her with the insurance they do accept she still canceled my appointment and told me to come back the next day. She was giving me the run around for no at all. I even went as far as to complete the paperwork online 2 hours prior to my visit for her to still tell me that I would have to fill out the same paperwork over. This was the worse experience I’ve ever had at a dentist office. And this was me just trying to check in. If I could give 0 stars I would!

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  Jackson Montgomery

  :: 15 June 2021 10:40:12

  I'm extremely upset with these individuals in the Stage Rd office. Not only did they cancel my Saturday appointment because they were going to be closed but they never rescheduled me and when I called the office they said oh I'll give you a call back and never called me. I had to call them again. They are extremely unprofessional and to me irresponsible. How can you care about your patients but don't follow up. I would not recommend them in the least.

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  Jonathon

  :: 26 May 2021 18:23:59

  This place is wonderful! Everyone is super friendly and the office is always clean and professional. Miss Annette is the best she does my cleaning twice a year and it's always a good experience. 10/10

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  Annie Martinez

  :: 23 July 2019 17:59:34

  My daughters and I had a nice experience here. The lady at the front desk was very kind, the hygienists (Erika & Annette) and the doctor (Brian) were very professional. Erika was super gentle, she made me feel comfortable and relaxed, while she was doing the cleaning. I am satisfied with the excellent service we received and I highly recommend the American Family Dentistry. Thank you!