American Airlines DCA in Arlington

🕗 opening times

comments 5

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  Stephen Snyder

  :: 24 May 2018 12:36:56

  Worst airlines to do business with , every time in any airport . There always seems to be an issue with something may it be communication issues with there equipment, or there pilots not keeping track of the hours forcing them to divert plane back to terminal delaying flights even longer. This will be the last time I book any flights with American Airlines period !

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  Jerod Swinehart

  :: 18 May 2018 09:05:22

  I travel with American for work constantly. So I kinda know how this works. Their app has issues, and crashes every couple of minutes. Issue was that the app inserted the wrong last name for my girlfriend. After I checked in i noticed that the error occurred. I was on the phone with AA for about 2 hours on 3 separate calls trying to resolve this yesterday. The result was they told me I need to go to the resolutions counter. We came early to get this taken care of, but the line attendant tried to refuse to let me in the resolutions counter line. I explained that I needed to get a ticket fixed. Then the same attendant asked me 3 more times why I needed too be in the line. We proceeded to the resolutions counter where we were greated with unprofessional disgust at our meer presence by Christina. THIS WOMAN NEEDS TO BE FIRED! We tried to explain, but she was paying attention to the next station, baggage rolling by, belittling her coworkers, etc. So she didn't bother to even comprehend our issue. After I explained that I had trouble with the app and it inserted the wrong name, she took an extremely condescending tone and began to scold us that we made the mistake. After I just conceded and said "yes you're right" just to move the process along, she continued to berate us. I flatly told her "ma'am you are being disrespectful." After that, she listened and the process began to move. I want this review to make out to American Airlines HR. Action should be taken too correct this woman's behavior.

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  Lucas Vazquez

  :: 12 January 2018 13:46:51

  USO is sub par, would expect capital to have one of the best.

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  Sarah Perch Caper

  :: 23 December 2017 21:36:16

  Terrible terminal, everything closed by 9 even though most places said they were open until 9:30. Wouldn't fly here again.

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  Dimitar Kalendzhiev

  :: 24 October 2017 20:23:52

  Size of the terminal is perfect because I hate the long hallways like shopping malls! But the AA operation sucks in every way. From the acurate information on the monitors to attitude of the staff. Complate mess.