Alex Moving & Storage in Anaheim

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  Heather Martone

  :: 21 April 2018 19:04:31

  Dealing with North American Van Lines has been the single worst customer service experience of my life. We paid them $13k to pack and move our items. We even paid the extra money for insurance in case anything was damaged - turns out if you buy from them, by the way, it's not actual insurance but a "valuation" policy where the people who break your things tell you how much they think the items they broke are worth. We even paid them to pack items because they told us they knew how to do it properly and then they'd be responsible for the items. Well they packed my waffle iron with my stemware, so you can only imagine what else they broke. They broke priceless items that can't be replaced - like family china and items made by my grandmother. They even dented our mini fridge and grill, which shows they just threw our items around. My high value purses, even though I separately signed for them as "high value," were thrown randomly in the truck without the driver having an idea they were designated as high value items. The list goes on and on. Owner, Susan Hall, stopped being responsive and assigned us a claims rep, Jo Garvey, who works part time. After we submitted the list of over 65 broken items we were directed to a Candy Raymor, who then stopped responding and told us it had been transferred to major claims and Jill Crist, who never reached out to us until I asked why I wasn't getting a response. The wool was really pulled over our eyes by the salesman for this company, Anthony Brigis. The move was in November and I've been transferred to now my 5th rep and have yet to see any money for the disgusting job they did. I will be the squeaky wheel and continue to post and warn others about this disgusting excuse for a company until I receive payment. Alex Moving is the company who delivered my items in damaged format. STEER CLEAR!

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  Jim Gibson

  :: 16 February 2018 16:38:01

  I called them to arrange some storage space for drop-off of some crates. OK they said, just come down, no problem. So... the next day I was loading up the truck and called them to let them know I was coming down. They said they couldn't take me that day but maybe Monday or Tuesday. I asked for a confirmation this time and the lady said "This isn't going to work, Get somebody else" and Hung UP on me! I am astounded at the rude treatment that I received. I will never call the again.

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  L. Collins

  :: 01 February 2018 10:49:53

  This was the fourth time I used Alex Moving and Storage for a move. They are the only company that I trust to have efficient movers, great pricing and knowledgeable personnel. Thanks so much!

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  Nancy Tallman

  :: 09 December 2017 15:34:48

  Alex Moving was amazing - the workers were fierce, thoughtful, careful, and efficient. There was so much to move after 29 years - head spinning for me. The crew worked well together and were respectful of my possessions. I've already recommended them to another pal. I am rating them highly!

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  Daniel Barbee

  :: 09 March 2017 09:50:09

  I contacted six (6) different moving companies for a quote. Of the five who sent someone who convinced me they knew their business, Alex appeared to be the best quality at the best price. When the movers and drivers arrived they began moving boxes like a whirlwind. Not in a reckless way. They worked hard all day. I was amazed having moved before, with other companies, to see this much hard work. They communicated to me throughout the day and even let me know when they took a lunch break. As hard as they were working and as fast, I was thinking they deserved two lunch breaks! When the truck arrived at our new home, they were again impressive with their speed and effort. They never stopped moving and never slowed down. They had us moved into our new home in record time. Nothing broken! We have moved multiple times in the past and this was a shock to see such a high quality team! I want to thank David, their driver and the movers. I would not only recommend them to everyone, I would use them before using any other moving company!