Ace Hardware & Rental in Phoenix

🕗 opening times

comments 5

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  Chris R.

  :: 08 May 2018 16:02:50

  Fast and quality service. Highly recommend

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  jose gutierrez

  :: 01 May 2018 12:49:54

  Place sucks I couldn't shop at all because all of their carts aren't children friendly, they even went out of their way to screw the seats to the frame, Really?!!!!

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  Matt Cipresso

  :: 10 February 2018 12:49:02

  This store is right next to my house and I won’t ever go in again, “Ace is he place with the helpful hardware folks” not true here, I was working on Super Bowl Sunday due to being so busy, ace was OPEN till 5pm, I arrived at 4:30pm and was immediately helped in a manner as if I was being rushed out the stored, the young man at the register didn’t say one word to me as he scanned my items, didn’t ask for my rewards card, didn’t ask if I wanted a bag so my 20 items. The next morning I walked in and the employee “Jim” and older gentleman he saw me and didn’t say a word and proceeded to kinda walk away and hide. I then had to track him down which was odd for this store, I asked for cone filters; he showed me cheese cloth and I told him I was looking for the cone filters, He gave me some sort of I know everything attitude, so I asked if he talked to everyone in that manner or if it was just me, then the tone changed as if he didn’t know what I was talking about. I talked to a manager a young lady, she didn’t seem to care. If your looking to browse I don’t recommend shopping here, you will be asked if you need help by every employee by the time you leave. Not necessarily a bad thing but can become extremely annoying, they should communicate with each other so I don’t have to tell 10 people that I don’t need help and that I’m just looking. I’m in his store 3-4 times a week and every experience is the same so after the Super Bowl I decided to write a review because of the rude employees and the uncomfortable manner they give when shopping. They just need to communicate and say hey I talked to this guy he has what he needs he’s just looking now instead of constantly being hounded and rushed out the store. I’m constantly leaving with items I forgot because I can’t focus. They need help in upper management and they need help with the older gentlemen with how they speak to the younger generation and drop the I know it all attitude. I shop at the foothills location and in all honesty will say the two stores handle customers completely differently if your in ahwatukee just go to foothills ace.

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  Mike Dreams

  :: 13 December 2017 22:17:26

  Alot more than to be expected from the outside, but inside the store has a good Even Flow.throughout the packed walls to the back of the store. I was lost and quickly regained my where abouts from a friendly staff member. Many varieties from LED flashlight, to electrical outlets, to an array of name brand paints to make any room an easy change. Tape for drywall, mud, and even trim for the finishing touches on your weekend remodeling campaign. Fast at the register to get you on your way!! FIND IT AND GO!!

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  Mike

  :: 03 July 2017 22:11:05

  I love Ace, always the place to go when you need small hard to find hardware pieces. Usually the helpful friendly staff will guide you to the correct aisle to find exactly what you need. Unfortunately the staff here is hit or miss, some very helpful and pleasant to be around, while others seem to be inconvenienced by your presence. Careful on the hardware aisle, some of the employees take meticulously matching up screws for critical components as stealing only to be proved wrong. Prices are higher than big box stores, but usually the service makes it worth the while, just depends on how the employees are feeling that day. Also the store has moved from the NW corner to the SE, it's not permanently closed.