Ace Hardware in Tucson

🕗 opening times

comments 5

• 

  Dennis Boyd

  :: 08 March 2018 12:13:55

  Great neighborhood, well stocked hardware store with knowledgeable, friendly employees.

• en

  Kassandra Garcia

  :: 03 November 2017 12:22:42

  I went in to get a key made and was helped quickly. I got home to try the newly made key and it didn't work. I went back to the store and they remade the key. The second key didn't work either. I returned the newly made keys and the employee helping me said that they are getting the machine fixed soon. I went back to Ace a couple months later thinking the issue was fixed so I had another key made. It was a mistake and a waste of time, the new key didn't work. I recommend never going here if you want a key made.

• en

  Lynn Jacobs

  :: 14 October 2017 20:40:25

  Not a big Ace, but they are fairly well stocked. I've gone there probably at least once a month for years, and by far most of the time the staff are quite helpful and I find what I need. A few of the employees aren't as knowledgeable as I'd like, but, usually, at least they try. Overall, a 4-star experience.

• en

  Brett Livingood

  :: 25 October 2016 16:18:39

  Terrible customer service. I recently went here for a simple roof patch. One of the employees directed me to the roof materials section and proceeded to stand idly by while I tried to figure out what each material was used for. Since I don't know anything about roofing, I thought he might at least offer some suggestions. Instead he just grunted ya when I tried to explain what I needed and how I would accomplish it. He then walked away in the middle of me getting my materials. I usually go to ace hardware for the custom service. This location isn't just the worst Ace I've been to, it's worse than a big box store for customer service. I was so frustrated I was tempted to return all my items and buy them from the Ace a mile away, which has much better service.

• 

  Noah Vaughan

  :: 05 December 2015 09:24:04

  I live nearby and seem to need to go in every week for something or another. They are always friendly and greet you coming through the door, and they have yet to not know either how to help me out or where something is located in the store. Great place, love going in!