AC Hotel by Marriott Cincinnati at The Banks in Cincinnati

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comments 5

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  Karla Park-Codney

  :: 09 May 2023 07:50:58

  The location and pet friendliness is what makes this hotel worthwhile. Everything else was mediocre at best. I was supposed to check in on Thursday but was unable to make it. When I visited the app to check in online on Friday morning, my stay was gone; not in present, past, or cancelled. I called at 0500 on Friday morning to confirm my stay and let them know I was going to be there. The desk clerk confirmed that my stay was still reserved and I would be "good" if I arrived on Friday afternoon. When I arrived, my stay was cancelled. I had been charged the cancellation fee and my reservation was no longer available. The hotel was accommodating and gave me a room as a "walk-in" but it was a one queen no balcony city view as opposed to the two queen, balcony room I had booked. The amenities are honestly lacking for a hotel of this cost in the US. No breakfast, no room service. Also, the hotel is pet friendly but there is absolutely no access aside from the main entrance and no stairs accessible from the ground level or the outside. This makes taking nervous pets outside (or just being active and not taking an elevator) nearly impossible when going UP. Finally, I was charged $40/day for valet parking that I never used. This was the last straw for me and prompted this review. I would stay there again but only due to the location and the fact that they are pet friendly downtown, which is rare.

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  Ms HairBae

  :: 17 February 2023 21:41:29

  I booked the one bedroom king suite and it was so dirty. Poop stains in the toilet, hair in the shower, the floors haven’t been swept. I attempted to take a shower and the towels smelled like mildew. I used to be a housekeeping manager and where I’m from this room wouldn’t have passed inspection. The tables weren’t wiped down. We left an hour after arriving. Really big space but was just so dirty we didn’t feel comfortable. Such a shame, the lobby and hotel itself was nice. One star for that.

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  Lacey C

  :: 08 February 2023 08:12:22

  This hotel was in a perfect location. The view is outstanding and everything we needed was in walking distance. The only issue I had was parking. They offer a 40$ overnight valet parking option that we decided was best for us. Aside from that you are responsible for your own parking place. The room was clean and the bed was comfortable. This hotel is very up to date! I would stay again!

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  Joshua Hayden

  :: 03 January 2023 12:57:42

  Very clean and nice hotel. Everyone working there was incredibly nice and helpful. Only downside was the price and added cost to valet. Total for the room with valet was $365 after taxes, but it was New Years Eve. Highly recommend, but not at that price point. We did see Goose, what a show!!!

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  Chloe G

  :: 22 November 2022 13:00:58

  We had a decent stay at AC Hotel. The lobby and rooms seemed modern and updated. Lack of parking other than $40 valet was unfortunate. I mostly booked this hotel for the rooftop bar and the outdoor space with fire pits promoted in the photos on Google; I was disappointed to hear after I checked in that the rooftop bar was closed and all the fire pits that normally were in an outdoor space off the side of the property had been moved up to the bar area. This would probably be a cool place to stay for a baseball game or over the summer, but it wasn’t worth the price for a Monday night in November when most things around it were closed.