AAA - Western Blvd in Raleigh

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comments 5

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  Nicholas H

  :: 19 May 2018 18:01:39

  Don't have many good things to say about this place. I only have one data point and it will be my one and only visit. I had to have my car towed here last summer. They diagnosed the issue as a faulty fuel pump. Right after driving it off the lot I noticed my fuel gauge wasn't working. It was recommended I drive around until there is no more gas because there "was actually a second fuel pump that was the issue." Not sure what the plan was supposed to be while driving my tank to empty but I never had the chance because my car didn't start the next day. Ended up bringing it to my local mechanic in Chapel Hill to fix it after another attempt with AAA. Long story short, misdiagnosed issue was compounded by a price that was double what other autobody shops were priced at. I hoped to recover expenses for some of the issues and after every attempt I was met with phone tag/run around, and eventually, an offer for the diagnostic fee to be waved. I never did receive the money back for the diagnostic fee. Maybe I just had a bad experience; but, I would never recommend this place to anyone. I would also suggest everyone who continues to goes here to get a quote or a second look from another place.

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  J. Hulala

  :: 11 May 2018 17:22:13

  This particular AAA Car Care Center is amazing. I have a lot of experience with many other AAA centers, but this one is one of a kind. Extremely nice place, clean restroom and very professional staff. Mr. Chase is very experienced and kind person. He went beyond all my expectations. Quick service, reasonable prices and safe & free drive by shuffle, even I live about 15 miles away. Even other AAA center is just 5 miles from my house, if I will need something, I will definitely come to this center, as I am sure this team will take care of all my needs to my full satisfaction.

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  Diane DeBruine

  :: 30 April 2018 09:01:52

  I've been to this location twice. Both visits were excellent. Mike helped me both times. I feel that he's honest and not pushy when preventive repairs are recommended like most other auto repair shops. I requested a shuttle service so I wouldn't have to wait for repairs. Nick my driver was ready when I got there. The repairs were completed quicker than quoted. Prices are fair. Thanks Mike, Nick and auto technicians for taking care of me and my car.

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  Calvin Perry

  :: 06 April 2018 07:03:33

  Like all commoditized service businesses, it’s the people that make the difference. In my experience with AAA and Wayne over a four year relationship with four different automobiles (Mercedes S 500, Lexus, BMW, and Maserati), I have found the staff to be very responsive and fair about all diagnosis and repairs. In particular Wayne has always done his best to make sure that I was satisfied. When I have been out of town he has made sure that my college daughter’s car was safe to go. I can also remember times where he tried for several days to figure out what was wrong with the electrical issue on the Mercedes. There were so many modules and issues that he finally consulted with the Mercedes place, and at no cost to me resolved it because he felt like it was his error. I would highly recommend this AAA service center to anyone in the Raleigh area.

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  Toccara Smith

  :: 26 March 2018 22:26:12

  DO NOT TAKE YOUR CAR HERE!!!!! My car began smoking/thermostat temperature elevated, and I happened to be right in front of this location when it happened so I decided to pull in since I’m a AAA member. The following happened...... -told them what was happening, and they told me they couldn’t look at my car until later in the evening/the following day -mentioned having my car towed to my regular mechanic, and they quickly offered to pull my car in the bay and have it tested -results: coolant leak, cracked radiator, and bad engine damage based on block test performed -based on results, told that we needed to replace our engine at a cost of $8,000-$12,000 -decided to have our car towed the following day to an engine specialist for further diagnostics/repair because per the rep they don’t specialize in engine repair, only replacement -our car ended up being stuck at AAA Car Care all weekend because even though our ticket was closed/we had the keys and invoice, AAA towing refused to tow it without talking to a rep to confirm a zero balance (after hours) -researched block test results on failed engines, and found that my test results looked nothing like the 12+ results researched for failed engines- decided to tow the car to our regular mechanic for a 2nd opinion -returned on Monday morning to have my car towed, greeted by rep who was still trying to talk me into keeping my car there to get the engine replacement done - I politely declined -car was towed to my mechanic of 9 years and guess what....... MY ENGINE WAS PERFECTLY FINE AND RUNNING SMOOTHLY! THE EXACT SAME TEST REVEALED NO DAMAGE WHATSOEVER SAYS MY MASTER MECHANIC WITH 30+ YEARS EXPERIENCE! All that was needed was a new radiator, and the total job was only $1,400. This location should be ashamed of themselves. This woman does her research, and I’ll definitely be contacting corporate regarding their sales tactics because they do not operate in the interest of the customers. They operate in the interest of the business. Again, do not take your car here!